Human Productivity Center
HPC

What We Can Do For You: Resolve Conflict

Conflict Mediation

Third party facilitation of conflict between or among individuals or groups. The application of win/win methodologies to help participants clearly define their needs, identify solutions, evaluate, choose, plan and execute, and assess the results of their solutions. As a neutral facilitator, the consultant will help the participants understand the process of resolving the conflict, set ground-rules for proceeding, and guide the participants through the process.

Conflict Resolution Workshop

A straightforward, practical model that helps managers and supervisors learn the skills and the steps needed to resolve workplace conflicts before they escalate.

Objectives:

  • Help participants understand who “owns” the problem.
  • Help participants learn the tools of effective communication.
  • Help participants improve their listening and confronting skills.
  • Help participants learn how to resolve conflicts.

Bafa Bafa: An Intercultural Simulation

Bafa Bafa: An Intercultural Simulation, is applicable to work assignments to other countries, improving effectiveness among diverse cultures within an organization (racial, ethnic, gender, etc.), achieving collaboration among varying corporate cultures (resulting from acquisitions or mergers), or among differing work cultures (i.e. technical, sales, manufacturing, etc.).

Bafa Bafa is a safe, fun simulation that teaches participants about the nature of cultures and how differences between cultures can cause problems. It shows participants how to watch out for their own biases and how to compensate for their own cultural “blind spots.” There should be between 16 and 40 participants for the simulation to be most effective. The class is divided into two simulated “cultures” and taught each culture’s customs, codes of behavior, and languages. There are structured cross culture experiences from which each individual and each group may learn some very important things about themselves and their assumptions.

Objectives:

  • Increased awareness of the process of interacting with people of different cultures. Increased sensitivity to the feelings associated with being involved with people from another culture.
  • Reduced organizational tension from intercultural conflicts.
  • Higher awareness of what is needed for employees and managers to succeed on assignments to different cultures.

Benefits include:

  • Increased awareness of the process of interacting with people of different cultures. Increased sensitivity to the feelings associated with being involved with people from another culture.
  • Reduced organizational tension from intercultural conflicts.
  • Higher awareness of what is needed for employees and managers to succeed on assignments to different cultures.