Human Productivity Center
HPC

What We Can Do For You: Improve Communication

Leader Effectiveness Training

Learn the skills you need to be effective in a leadership role. Helping, listening, confronting, resolving conflict, dealing with values differences, deciding when to use which skills.

Leader Effectiveness Training, the premier skill-building workshop for leaders, was created by three-time Nobel Prize nominee Dr. Thomas Gordon who was recently honored by the American Psychological Association for “…giving psychology away.” In this workshop participants learn a system of behaviors that will help them get more done with the willing cooperation of their employees. Many people remember Dr. Gordon from his ground-breaking book for parents, Parent Effectiveness Training.

  • Help participants understand who is accountable for solving problems in their organization.
  • Help participants improve their listening skills and constructive confronting skills..
  • Help participants learn the fundamental principles, skills, and tools of effective communication.
  • Help participants learn to productively resolve conflicts within their organizations.
  • Helps participants evaluate and constructively face values collisions in their organizations.

 Some of the benefits of participation in Leader Effectiveness Training:

  • Increase Accountability:
    Learn who “owns” the problem. This class offers a simple, clear way to determine who should be doing what in most problem situations. Often, emotions cloud our judgment. This model helps people get beyond their emotions and handle difficult situations more responsibly and productively.
  • Improve Teamwork:
    More and more organizations are learning to work together more effectively to achieve their goals. This workshop teaches participants the skills they need to build the kinds of work relationships that are essential for effective teamwork.
  • Resolve Conflict:
    Participants learn a constructive, simple, straightforward method for resolving conflicts so that everyone on the team can be more productive.
  • Improve Morale:
    Learn the skills needed to build trust in an organization. Morale improves when people are less suspicious and fearful about one another and their leaders.
  • Improve Performance:
    People work harder, more intelligently, thoughtfully, carefully, and creatively when they care about their company and their team and believe that their leaders care about them.
  • Reduce Negativity:
    Reduce or eliminate much of the “griping,” “complaining,” and “finger-pointing,” found in many organizations. These skills help you identify and overcome many of the roadblocks to effective work relationships.

Effective Communication at Work

Help employees learn how to deal effectively with the people problems that interfere with productivity. Learn what skills are needed to create a more satisfying and intelligent workplace.

  • Help participants understand who “owns” the problem.
  • Help participants learn the tools of effective communication.
  • Help participants improve their listening and confronting skills.

Bafa Bafa: An Intercultural Simulation

Bafa Bafa: An Intercultural Simulation is applicable to work assignments to other countries, improving effectiveness among diverse cultures within an organization (racial, ethnic, gender, etc.), achieving collaboration among varying corporate cultures (resulting from acquisitions or mergers), or among differing work cultures (i.e. technical, sales, manufacturing, etc.).

Bafa Bafa is a safe, fun simulation that teaches participants about the nature of cultures and how differences between cultures can cause problems. It shows participants how to watch out for their own biases and how to compensate for their own cultural “blind spots.” There should be between 16 and 40 participants for the simulation to be most effective. The class is divided into two simulated “cultures” and taught each culture’s customs, codes of behavior, and languages. There are structured cross culture experiences from which each individual and each group may learn some very important things about themselves and their assumptions.

Objectives:

  • Increased awareness of the process of interacting with people of different cultures. Increased sensitivity to the feelings associated with being involved with people from another culture.
  • Reduced organizational tension from intercultural conflicts.
  • Higher awareness of what is needed for employees and managers to succeed on assignments to different cultures.

Benefits include:

  • Increased awareness of the process of interacting with people of different cultures. Increased sensitivity to the feelings associated with being involved with people from another culture.
  • Reduced organizational tension from intercultural conflicts.
  • Higher awareness of what is needed for employees and managers to succeed on assignments to different cultures.